Pathetic service
<p>We app**** for an internet line last month already. At first the cancelled the application because according to them they tried to call , but no one answered. We never received a call. So.... We app**** again. This time we were told to pay a R700 deposit because we are new customers. Which we did. This was no roughly 2+ weeks ago. They promised the line will be installed as soon as the payment is processed. An appointment was scheduled for the 18th. No one showe up even tough we were home all day. We ran into the technician the next morning doing a job in the same building and when we confronted him he said he tried to call, but the phone was off and he does not have time to look for the current flata. ( note that there are 7 flats in the building and we are nr 7- so it really could not have been that hard. ) . He promised to send another technician as he was going on leave the next day. Still no one. So we start calling them, Every time the promise to send someone on another date, but no one shows up. Finally after calling every day this week they made another promise to send someone today as there are 3 appointments for us on their system. Still no one showed up. This is truely pathetic. I work online and my current internet provider is not suitable for the job that I am doing so we explained to them that it is very urgent. Every day that I wait for them I lose money. The customer service is truely pathtic. If they can not install the line before i have to go to work again on Monday- I WANT MY DEPOSIT BACK IN MY ACCOUNT ON MONDAY SO I CAN TAKE MY BUSINESS ELSEWHERE.</p>
Noleen,
Thank you for your automated response, but it does not help me.
It is the same computer generated reponse you get from contacting a company online.
So I do not accept it.
I am highly dissapointed in Telkom. Never in my life have I received such pathetic service from any other company.
Yet another appointment has been missed by your technicians today. When we phoned after 10am this morning the technicians were not even dispatched yet and then when we phone again at 2. The lady said that she will send a notice to the technicians to call us ASAP. Well guess what? Still not even a phone call to say that they are running late.
This is now the 4th appointment already missed.
How can you run a business like this ??? Seriously.
I app**** at telkom because the current internet I am using is not suitable for my online working conditions and I have taken time off every time for each appointment made by your company to be here and ready when the technicians show up, but they don't and everytime I have to give my work an excuse.
I am going to lose my work because of the pathetic service you provide to your customers.
I want someone to call us no later than lunch time tomorrow with answers!!!!!!!!! either you put my line in NOW or you give me my deposit back NOW!!!!!!!
I am fed up with the ****py service we have been getting.
We have been calling almost everyday for the last 2 to 2 and a half weeks, sometimes even 2 or 3 times a day and no effort has been done from your side to resolve the issue.
Seriously ticked off .....
Lizaan
Noleen,
Thank you for your automated response, but it does not help me.
It is the same computer generated reponse you get from contacting a company online.
So I do not accept it.
I am highly dissapointed in Telkom. Never in my life have I received such pathetic service from any other company.
Yet another appointment has been missed by your technicians today. When we phoned after 10am this morning the technicians were not even dispatched yet and then when we phone again at 2. The lady said that she will send a notice to the technicians to call us ASAP. Well guess what? Still not even a phone call to say that they are running late.
This is now the 4th appointment already missed.
How can you run a business like this ??? Seriously.
I app**** at telkom because the current internet I am using is not suitable for my online working conditions and I have taken time off every time for each appointment made by your company to be here and ready when the technicians show up, but they don't and everytime I have to give my work an excuse.
I am going to lose my work because of the pathetic service you provide to your customers.
I want someone to call us no later than lunch time tomorrow with answers!!!!!!!!! either you put my line in NOW or you give me my deposit back NOW!!!!!!!
I am fed up with the ****py service we have been getting.
We have been calling almost everyday for the last 2 to 2 and a half weeks, sometimes even 2 or 3 times a day and no effort has been done from your side to resolve the issue.
Seriously ticked off .....
Lizaan