Pathetic Service

<p>Good Day,</p> <p> I am rather annoyed, frustrated with TELKOM, to put it lightly.</p> <p> I was due for an upgrade, which became quite a painful process. Each phone I selected Telkom never had stock. I had receive ridiculous bill because I did not upgrade. How can I upgrade if you do not have the phone I require.<br />I ordered a ROSE Gold iPhone I got plain Gold after waiting 3weeks for it to arrive. My Contract is R520 + R137 for my Wifi router I expected to pay R657.00 instead my account was debited for R1035.00.<br />I did not budget for this<br />No1 informed that I would be paying a pro-rata and to be completely honest I don’t see why I should. The call centre agent said I am paying for my Samsung and Iphone, why must I pay for both when I had to wait for my Iphone. The person instore should of told you. Even if I add everything my account should be debited with R917.00, not R1035.00!</p> <p>I told the call center agent I was not happy with the what had happened and asked for a customer care number/email I was told to look on the website!<br />I had to pay an upgrade fee in store, now I must pay pro-rata.<br />I receive my billing via SMS, conveniently this month I did not receive my bill. <br />THIS IS UNEXCEPTABLE!</p> <p> </p>