Pathetic service

<p style="color: #555555;">I have recently taken a contract from Telkom Gateway and I not happy with the performance of the device so as per the 7 day return policy I handed in my device back to the store and requested a new device, I cearly stated to the assistant that I do not want to cancel my contract. </p> <p style="color: #555555;">Upon contacting the customer care line I was then advised that the assistant stated that I consented to have my contract cancelled, I then told the assistant that I do not want that to happen as I need my contract for work purposes, she then advised me that an agent will contact me regarding consent or to cancel the request from the store.</p> <p style="color: #555555;">No agent contacted me ever since, I then contacted the customer care line again only to find out that my contract had been cancelled and my number moved to prepaid, the agent then gave me an email address of the person who closed off my contract, I then emailed the same guy and asked if there was no way in which he can reconnect my line as I did not consent to anything being cancelled, uptil now I have not received any assistance and I dont see why I should bare the inconvenience of incompetency from the store staff as a result I can't conduct business as my emails are not responsive and has caused a huge back log in my work. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">THIS IS UNACCEPTABLE FROM TELKOM AND I HOPE THAT THEY SORT THIS OUT AND GET ME RECONNECTED </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Regards </p> <p style="color: #555555;">Dhashaad Maharaj</p>