Pathetic Service

<p>Received an email last year implying that I will be eligible for an upgrade in 4 months. Went after 4 months whereafter they indicated that they had an issue and that the mail was send incorrectly. This happended 6 months ago. Received another sms 2 weeks ago that indicating that they could see that I STILL have not upgraded and need to visit a Telkom store to engage into another contract. I went to Telkom today, and after waiting for 76 min to be assisted , spoke to a consultant that indicated that I will only eligible for an upgrade in ANOTHER 202 days !!!! The consultant also could not understand the situation as it seems that a contract period was loaded for 36 months (where they only catered for 24 months @ Telkom) Upon asking the quetion what should be done on this issue he imp**** that I should "wait it out" for another 202 days...... very convenient if you are paying in excess of R 400 / month for 10 gb data, where they current offer the same deal for R 199/month....No indication/notion to assist in investigating the subject...I imp**** that I would go out of my way to highlight this on social media, and cant wait to approach alternative services providers that still honours their customers needs </p>