Pathetic Service

<p>I generally prefer to deal with the company's customer service department directly however I am actually at my wits end with Telkom. I have tried numerous avenues with regards to my complaint and all I was looking for was a point of contact that could sit down,rectify the various products I was listed for and sort out my billing issues. After over 6 months of querying this issue and finding no joy its obvious that Telkoms management prefer that we do not use their internal customer service platforms but rather that we air our issues here in public forum to perhaps get someone's attention. Upon a telemarketer upgrade offer on my 15 gig Telkom mobile contract I was subsequently issued a secondary product running concurrent to my 15 gig of the 30gig lte promotion. Not able to pay both contracts I approached a Telkom mobile store in which i was told it would be rectified as the 15 gig will be cancelled and the 30 gig product will remain and that the accounts department will contact me for billing. For the next two months everything ran perfectly i enjoyed fast internet and was billed correctly. In the 3rd month Telkom stole R2000 from my bank account without any approval or forewarning. I returned to a Telkom mobile store for the second time at which time I was informed that both products were still running and although I had not used any data from the 15 gig contract the R2000 related to amounts in arrears as well as the interest there on this greatly annoys me as no effort was made to contact me prior to the theft of this monies. At that point that I wish to cancel the product again and formally completed a cancellation form I was told I must give it a couple of days to be rectified and at the end of the month both products were debited off my account AGAIN. I returned to Telkom mobile for a third time at which point I was informed that the cancellation was officially on the system but both products were still active. The issue was escalated and I was informed yet again to be patient at the end of the month I was charged for both products AGAIN. I returned to Telkom mobile for the 4th time that due to their incompetence and lack of professional and ethical conduct I had cancelled and reversed my debit order rights towards them as they are incapable of accurately reflecting them. I informed them that I wish to be dealt with on an invoice basis from here on in . The consultant advised that they only work on debit order and can she not perhaps assist with the issue. The issue was personally escalated telephonically in my presence to what sounded like an escalation to senior management. I was encouraged to get AGAIN be patient and I would be contacted to rectify the product as well as the account billing. To date this has still not happened and Telkom has ****** another R1880 from me. I urge anyone who has taken the time to read this to avoid Telkom and any of its related products at absolutely every possible cost . For their arrogant adverti*****t of world class service falls grossly short due to their boundless incompetence.</p>