Pathetic Service

<p>I renewed my cell phone contract on the 7th May 2016 with Telkom Mobile Cavendish Square, Claremont. When i received my first call on the phone, the line dropped after 5 seconds and it continued doing so after the caller tried calling me back several times. This also continued to happen even when i tried making calls. I immediatelt notified the store regarding my problem and I was told to return the phone for an assessment. I returned to the store on the 14 May 2016 (a week later) and the sales consultant changed a few settings on the handset and sent me on my merry way only to return an hour later with a frozen phone that would neither reboot nor switch off! it was decided (by the consultant) to book in the handset as "out of box failure" and that it would be sent off for "repairs"and that the handset will be returned within 7 working days (as per the return policy). SMS notification will be also be sent to me notifying me of the phone's return. Much to my dismay it took nearly a month for it to be returned and like i guessed no sms notification either. Anyway I collected the phone on the 12 June 2016 and was looking forward to a fully functional device....how wrong was I !!!! the phone is worse than what it was. Not only is both incoming and outgoing calls being dropped after a few seconds, it has an annoying buzzing sound after the call is lost. The last time i checked, that when you repair something its actually suppose to work and given the fact that its a brand new handset with no visual sign of abuse I cannot accept such poor service notwithstanding the fact that im paying a cell phone contract (R700 per month) with a non functional phone. To make matter worse (as if that was possible) I tried several times to contact the store which adds to my frustration as they simply dont answer and when requesting a call back from the manager it too falls on deaf ears. Can someone please tell me why your service as stooped to such low levels? Ive been a loyal customer of Telkom for the better part of a decade and this is the level of service that Telkom renders to their customers. I dont know what to do anymore as ive exhausted all avenues trying to get some assistance with my situation. Now i'm told that i have to bring back the handset and again it will be sent off for repairs to return who knows when coupled to the possibility of it not being fixed properly. Should i not be given a new handset considering that ive been without a phone since the renewal of my contract more that a month ago? or does Telkom simply not care? religiously you deduct your money each month and I have nothing to show for it!!! Telkom, you have taken horrific service to an all time low!!! So disappointed.</p>