Pathetic Service

<p>My Mom has been a loyal client with Telkom for the last 40years and due to the apparant "cable theft" in our area we are without landline and ADSL service from 12.05.16. The worst part of all is, that when you phone your fault reporting line....the answers we get is..."We must be patient!!!!" When we ask to speak to a manager or supervisor we get told we are not allowed too....how pathetic is that!!! Refer 449CWK120516...if your calls are supposed to be recorded like you say then please go listen!! Escalation code:861064.</p> <p>We called the accounts department - REF ********** 0 to obviously inform them that we have been without service for the last MONTH and question why my Mom should pay for a service she is not getting...only to be told that she liable for the account until the problem is fixed!!!!! </p> <p>PLEASE TELL ME WHEN?????? 1WEEK????2WEEKS?????6MONTHS?????? WHEN will the problem be sorted? NONE of your staff can tell us....Never mind not even bothering to call on the cell that they asked for to at least give us some feedbac****!</p> <p>Please can someone call to let us know when our service will be back on!!!!</p> <p>BAD BAD BAD Service</p> <p> </p>