Pathetic service

No wonder people have to be retrenched if one considers the lever of service, For more than a month I could not get just the internet cancelled and the line still active, it seems the employees can understand simple english, then they can execute the request. I stopped paying to get the line disconnected, now its been more than 2 weeks to try to get them to activate the line, they simply can't do the job, This reflects om management, if your workers can do the job you are incapable of hiring the right people or giving the right training -