Pathetic service

Telkom has cancelled my line without notifying me. This started in May 2019 when i was informed that they will be upgrading my landline to wireless. Telkom promised to deliver the phone in 14 days and this was in May. I have since not received the phone and it is now Sept '19. I contacted their call centre 14th Sept 19 to raise my frustrations but i was told that i should wait another 14 days they will order and deliver. I told them that i will not wait,therefore i was advised to visit a Telkom Direct store. I went to Musgrave branch in Durban the very same day. To my surprise m, i was told that my line was cancelled and there is nothing that they can do. They made me call their call centre who promised to contact me on the 16th Sept 19. Nobody has called me. I am very upset bt the level of Telkom's incompetence and disregard for their clients. To date i have no phone. Telkom, your service is pathetic and you don't know how to treat your customers .