PATHETIC SERVICE!

I recently signed up for my very first mobile contract with Telkom choosing an iPhone 7 on a 1 GB plan, just over 20 days into the contract the phone stopped working completely , wouldn't charge, no sign of power on the phone at all. I went in store to book the phone in for repairs the consultant advised me that i needed to bring the phone along with the box , papers , charger i then returned home to get these items and brought the phone back the same night and booked it in for repairs. Whilst completing the application to book the phone in the instore agent asked me if i had turned the find my iphone setting on, on the phone as they wouldn't be able to fix the phone if this feature was on , my response was no i did not turn this setting on i didn't even know how to as i was not very fami**** with iphone features and only still learning to use the phone , the consultant continued to complete the booking. i called the store 3 weeks after the phone was booked in to find out if it had returned as i was advised that this was the time frame, the manager told me the phone had returned and i could pick it up. The next day i went instore to collect the phone only to find out from the same consultant that had booked the phone in for repairs initially that the phone had never been fixed as the find my iphone setting was active on the phone and as earlier explained would not be fixed if this was the case , after trying to convince the instore agent for half an hour that i had not switched this feature on he then told me to go back home log into my apple id and switch the setting off then come back to the store to rebook the phone in for repairs , i asked him if i couldn't just use the stores internet connection to check this out instead of having to travel home and back he said no this was not possible as they did not have an internet connection in a TELKOM ISP STORE! at this point i escalated to a manager and after explaining the situation the manager explained to me that the find my iphone setting is an automatic function on the phone ... meaning no one switched it on this was set automatically , the only response i got from the consultant was that he didn't know this... the manager then instructed him to log into my apple id and turn the setting off and rebook the phone . This has been my worst experience , i am without a phone for longer than i even had the phone in addition to that i am expected to pay for a phone i was not able to use because of their staffs lack of product knowledge and will to actually assist you to resolve an issue the only thing they seem eager to do is to make the sale whatever happens there after they really dont care !!! i now feel trapped into a 24 month contract knowing that this is the type of service i can expect from them... i really do hope that i end up getting my phone back fixed this time too.