Pathetic service

Last week Tuesday our internet was cut off. My husband went to the branch in Fairlands and was told that it was cut off due to a non payment of a telephone line that we had NOT requested or used. This was a fault from Telloms side. We were then told that WE had to cancel the telephone line that we did not request, which my husband did cancel at the branch.

Two days later we phoned the call centre to follow up and they said it had not been canceled and we still had to cancel the line.

After a lot of back and forth they eventually admitted that they were at fault and need to credit us

10 days later we have spoken to basically every department with an excess of about 20 calls and still don't have internet.

The last straw was today when my husband phoned to follow up on when a technician would come out and was told that the reference number that was given to him by Telkom was under another person's name???????

Our overall experience has been that of complete lack of caring, lack of inter department knowledge of what is going on, absolutely no urgency around the matter, pure incompetence and lack of interest with regards to solving our issue.

After +- 30 years of being with Telkom my husband has decided to leave Telkom and find another provider.

I would be so ashamed if I worked for Telkom.If I could rate minus 5 stars I would!!!!!