TK
Tersia K

1 reviews | Active since May 2015

15 Jun 2017, 13:42

Pathetic service - 3rd time in a month left with no service!!!

<p>My service was disrupted on the 10th May for 7 days, then on the 25 May for a week and now for the 3rd time in a month I am once again without internet and telephone. After it was fixed the last time I have to complain 3 times about the severe latency on the line before it was fixed. I have a small business. No service from Telkom means no pay for me and Ii will soon start loosing my clients as I am nearly permanently unavialable to them due to this very pathetic service from Telkom. How in the world am I supposed to survive with this pathetic service!!!! I am beyond frustrated with Telkom. To top it all every time I report a fault im told that i will be charged a callout fee if the problem is my equipment!!! This story makes me see red!!!! In the last 8 years i have had so many interrupted service of internet and telephone and has been frustrated by Telkom's poor service and some of the technicians attending my premises that was beyond *********** and sometimes borderline rude that I should be compensated with at least a year of free uninterupted service just for the frustration alone caused by Telkom. For goodness sake, why can Telkom not fix my lines permanently??</p>

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Replies (1)
TK
Tersia K's update19 Jun 2017, 10:14
Reviewer Update

The whole weekend without any inet and telephone lines. Just shows once again how much Telkom do not care about their customers. I pay for a 24/7 service!!! I certainly dont care if it is weekend or a public holiday and neither should Telkom as the service they provide is for a 24/7 uninterupted service and should have been restored immediately!! The sms received refer to a area network outage. So.... why make your problem my problem?? Fix it!!