Pathetic service

Pathetic service from telkom. I upgraded a celphone contract in April 2021. On delivery day the wrong device was delivered. After numerous attempts to contact the correct call centre because apparently there is more than one who has no knowledge of what the other ones are doing, i was told that it was the device i ordered. Only after a request to review the original call recording was it arranged for the wrong device to be collected on 15/05/21 it has been almost a month and no new device has been delivered. However on debit order day the full amount for the contract was deducted for the sim usage only.