Pathetic service

Only reason I am giving you 1 star is because they don't have -10 stars, that's how pathetic your service is. Every month you collect the debit order payment successfully but miraculously this month we have have no data. I check the Telkom app it shows we are 2 months in arrears, I call they say no its 1 month in arrears. That's not even the funny part man. The account is in my fiancé's name and she is currently abroad. When we got the router we explained that to the consultant and they said she can just write a latter of authorization and I will be able to query anything on the account. We did that. I call in on Sat 21/03/2021 V Gumede who was brilliant and requested the proof of payment which I did not have but she sent me her email and the documents email. Fine. I call back and get to speak to the start of the show Thulani Mamela. This idiot tells me he wishes he could speak to my fiancé because he is not able to help me. I said no no i just called before this was asked the security question and was assisted. He said he is not going to assist me because I am a 3rd party. I asked him what is the letter of authorization for if not this, he says so that i can be assisted at the branch. I told him that is BS and I want to speak to his supervisor. He says he cant transfer me I asked why not. He says he needs to check if they are available. I said no problem I will hold while you check then transfer me. He cant do that. The TL Tsepo Mo***eng might not be at his desk. So this fool : - Wants me to use MY petrol to go to a branch - Refuses to assist me even though we made sure the necessary documentation is handed in at the branch in case I need to call and she is unable to - Does not want to transfer me to a supervisor This on top of being disconnected AFTER PAYING and we all know Telkom is not a **** going to reimburse us for the days we were disconnected. All this and I get to speak too the top imbecile of the day! Allocate the ****ing payment so that we can continue with our lives and not have to deal with you and we will use your data to search for a better service provider. I know I know, you don't give two ****s if we leave because you have so many other clients. Just reconnect us and provide the service THAT WE PAID FOR.