pathetic service

Dear Telkom, if you do not want my business i can gladly install a Neotel line since your service is so pathetic!<br> I did a relocation request online on Jan 16th 2015 as I was moving house. I requested that the current line be disconnected on Jan 30th & re installed at my new place on Feb 2nd. Was contacted by someone a few days later who confirmed my details. The line was dc at my old place but I am still awaiting a technician at my new place to install a new line there. Contacted Telkom yesterday after trying almost the entire day and finally spoke to a consultant in the afternoon! (you would expect a communications company to have a better automated sevice than Telkom's!) According to the lady I spoke to ,yline has been dc but there was no appointment made to have an engineer come thru!!! For flips sake I filled in a relocation form online!!! Whats the point of having online services if nobody follows up. The lady I spoke to yesterday was supposed to call me back and im still waiting. As i type im on hold with the call centre waiting for a consultant to answer for over an hour!!!! Your service is pathetic!!! if this is how u treat your customers il phone neotel instead!!!