MA
Mike A

1 reviews | Active since Dec 2013

10 Apr 2016, 06:56

Pathetic Service.

On the 10 March 2016, our phone line went dead, this was duly reported to Telkom. Fault ***. <br> <br> 2 April 2016, 3:00pm receive SMS to say that this fault has been rectified and is cleared off the system WITHOUT being resolved. Obviously too lazy to fix it so just sit at KFC and clear all faults.<br> <br> Reported it again immediately new Fault ***. Still no action. Only in South Africa does a SERVICE PROVIDER think this complete lack of customer Care, an acceptable level service.<br> <br> So much for the promise of world class SOE's. Which world do you live in Telkom?????

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Replies (1)
Telkom
Telkom's reply10 Apr 2016, 07:00
Official
Hello Edubot,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our technical department and feedback will follow.

Kind regards
Yazied
Telkom Social Media Team