Pathetic Service

In March 2016, I twice left my contact details on Telkom's website where it stated \Let us call you\". I had NO response. I then decided to call Telkom, and after a 1h15m phone call, finally got my service ordered. A lady named Khanyisile Yaka adfvised me that Telkom would debit my account to \"check if it is working\", and then refund me while the order is being processed. An amount of R99 was debited off my account by Telkom and not refunded till today, almost two weeks later!<br> <br> Khanyisile Yaka also advised me to email her two days after the order was placed to inquire on the way-bill/reference number of the order, which i did. She responded to my email indicating that the warehouse was out of stock and would dispatch asap, neglecting to provide me with a reference number. I rep**** to her email insisting on some sort of reference number since Telkom ********ly took my money and failed to refund me as advised. Till today i have not had a response from Khanyisile Yaka.<br> <br> I have had PATHETIC service from an equally pathetic service provider seemingly. <br> <br> I would like to cancel my order immediately (Please advise of the due process to do this?), and i insist that Telkom refund me."