Pathetic service

I have still not had feedback on my complaint. Your reference number is SM214508. Please contact me urgently to resolve the matter at hand. i have been dealing with a guy by the name of Kurt- Field supervisor. I called him this morning and still no feedback. how long does it really take to sort out technical problems. My problem will be 4 weeks old this coming Fiday(08/04/2016). I need to be further compensated by Telkom for the poor service delivered. Ref #n received via sms....934CRZ110316, then 794CRZ17/03/2016, then ***. I need my service to be sorted out with immediate effect.