KF
Kevin F

1 reviews | Active since Aug 2014

01 Apr 2016, 09:35

PATHETIC SERVICE

I signed up for LTE service 2-3weeks ago with Faith Mqadi at Telkom Gateway which is to start on the 1st April 2016. Faith asked me to email her to remind her to activate the sim card. I have sent 4 emails and no response. I called the helpline and was told that I would have to drive to the Gateway branch from where I purchased the contract so that they could activate my sim card. Hahahhahhhahahhhaha! Hilarious!!!! <br> <br> I tried calling the telephone number of Gateway Telkom as shown in the website and confirmed by a staff member on their helpline and waited for 10 minutes - no answer. Called again 5 times - still no answer. How pathetic that Telkom who controls the landline network in SA cant even provide a decent service.<br> <br> Last chance Telkom and then I'm off to a competitior

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Replies (1)
Telkom
Telkom's reply06 Apr 2016, 20:07
Official
Hello Kevin.Fowle,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team