pathetic service

I went to the Clearwater mall branch on the 13th of this month for the LTE special for R99 my wife took two of them and the contract was successful but they didn't have stock of the router.<br> <br> I was fine with this and we where promised they would sms her on tues 15th at the latest to pick it up. It's now Thursday and no response and I was of yesterday so I wanted to pick them up and I have been trying to call the branch from Tuesday and no one picks up the call. I don't understand why I can't just get it for one of the other branches. This has been pathetic service from them I am leaving for a holiday this weekend and I need this to be sorted by today.