PATHETIC SERVICE

I would like to advise you that I think the service Telkom is giving is shockingly terrible.I app**** online for the big deal on 04 March, along with a friend of mine who app**** the same day.We were told that we would get a call from someone to confirm the application and we still haven't heard anything from 04 March.My boyfriend and I went into a Telkom branch on the Saturday 05 March. My boyfriend app**** for the same deal and was told he will get a call within 72 hours. We haven't received that call and we tried to call the branch, however no one answered the phone after we tried a whole of 2 days to call the number. We then decided to go back in on Friday 11 March. We had a lovely lady assisting us and she asked us who we gave the documents to. She went to the back, just to find out that the forms were not submitted. She then went through herself to check if my boyfriend can get approved. Which he did and she was so wonderful to deal with and she gave him the product.I went online a few times to speak to an online consultant and even thy cannot assist me to tell me if I am approved or not or what is even happening to my application. I still don't have feedback.Unprofessional!!