AB
ANNAMARIE B

1 reviews | Active since Mar 2015

15 Mar 2016, 16:03

Pathetic service

I have laid a complaint numerous times regarding the Telkom contract. Their service is pathetic. I will never in my life ever use them again. All you get is empty promises. I have been struggling from last year November to get the banking details changed and till today nothing was changed. When I phoned now to find out because they block my phone once again the lady said \I'm so sorry but I changed it for you now...let's see if it goes off the end of this moth\" now they make it my problem because someone there is not doing their jobs but gets paid a salary. I went to make the payment at the ATM and something went wrong now I need to wait 2 weeks for the money to show in their account just because they didn't fix the account like we asked them to. Then I also still pay for BIS that I am not using R885 in total since I upgraded and asked them to cancel it because the phone is using data. Is there anybody that can give me a number to phone because their customer service is no help at all? Doesn't even help to go to a Telkom shop because they also don't do anything. "

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Replies (1)
Telkom
Telkom's reply15 Mar 2016, 18:41
Official
Hello annabritz84,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM213522

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Telkom Social Media Team