NB
Nontlahla B

1 reviews | Active since Mar 2016

15 Mar 2016, 14:21

Pathetic Service

Good day<br> <br> I have been paying for two line on my contract.<br> Through out my contract I have been very unhappy with the client service I am receiving from Telkom Mobile including their managers, Sheldon ****son is one of the managers who have provided me with the most pathetic service.<br> I have made a payment on Friday, it reflected yesterday.<br> This morning they had debited my account again & disconnected my lines too.<br> Every single time I am facing the same issue with Telkom & no one ever seems to be able to resolve the issue, instead I am being passed around from one agent to another. Managers promising to call back & they never do.<br> Please intervene as I cannot be paying for a service that I am not happy with.<br> <br> The manager who is suppose to contact the client as promised, they also never contact or follow up on any complaint.<br> <br> I can't wait to close my lines

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Replies (1)
Telkom
Telkom's reply15 Mar 2016, 15:41
Official
Hello NontlahlaBaba,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.