Pathetic service

Our ADSL line has been dysfunctional since we had it installed. We have logged numerous complaints, with no results to date. And every call centre person has a new solution for the problem, with no results. The technicians come out, with lots of stories and no results. We have been trying to open one email for the last 20 minutes... And it cannot even achieve that! We have been on the line to the call centre for over an hour, and after a minute on the line, it just went dead....?? And for this 'brilliant' service, we are billed close to a thousand rand a month. Telkom, you are useless and pathetic as a service provider! Is there just one person working for you who are actually capable of doing their job? And that excludes your staff that will respond here very quickly to promise service. Beacause in reality it will probably never go further than just that... An empty promise.