Pathetic service

Hi<br> My contract expired in December 2015.I went to the Chatsworth office in January 4th 2016 and cancelled my contract. I even have a case no.No one called me to discuss cancellation as i was told so I called on numerous times tying to resolve the matter. No one ever gets back to me and i wait on the line for about 15 to 20 minutes each time. Each person states the next department will call but no one does.<br> <br> The cream on the top is they continue to debit my account. I want all these monies refunded to me.<br> <br> Towards the end of last year, i wanted to renew my contract but no one considered retaining the client. I even called today and was promised someone will call me by the close of business and not surprising no one has.<br> <br> NB: I WANT TO RETAIN MY CONTRACT NUMBER WHICH IS ***