1 reviews | Active since Sept 2015
PATHETIC SERVICE
Good day<br> <br> i recently enquired about a product which is advertised on the Telkom website, a Mi-Fi Router with 12GB starter pack for R649.95, I have visited Rosebank, Eastgate,Sandton and Edenvale and all the stores have no idea what i am talking about and tell me to call the call center, I called and get told this is a store promotion and they cant help me, after numerous complaints all they can say is they sincerely apologize, How the hell does that help me?? could they not source this product or find out is it still going to be available and when stores will be getting stock, all they do is just hide behind sincere apologies. this does not fix the issue or resolve anything.<br> <br> As for your Eastgate store, whats the point in putting a floor person which is going to constantly be on her Tablet while there are clients requesting help and info, with absolutely no regard what so ever and just continues on the Tablet with her own personal doings.<br> Edenvale only one person has access to a system which can check stock availability and that being a manager which was not in so that service can be competed.<br> <br> I repeat myself PATHETIC service is an understatement.
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM207390.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM207390.
Kind Regards
Gadija
Telkom Social Media Team
