Pathetic Service

I have made numerous trips to Telkom store in midlands mall to have two cellphone contracts made paid up. I was instructed to make a payment of x amount and at the end of the month Telkom shall send me the excess costs involved to have the account settled. To date Telkom has now stopped debiting my bank account and has debited from the sum paid to settle of the two contracts!!!! I have requested the manager to assist but still to no avail. On a Saturday which is now regarded as a working day, the store has no form of management and staff have no idea what is going on, I am disgusted and terribly disappointed that till date no person has made even a single call to assist me in the cancellation of these contracts. I am now worried that Telkom will now want a new lump sum payment to have this settled.