Pathetic Service - 3 Weeks Line still Faulty, Feedback hasn't changed

First reported my line faulty on 18 December - ***

Then escalated the fault on 27 December - Ref: **********

Since then I have called in numerous times and had the same feedback of "with the testing center, unbalanced line". Each time I called in the call center agent said they had added notes and asked for the issue to be urgently attended. The last time I called in was on Friday and spoke to a supervisor at the Durban Call center, Ngiphiwe Cele, who said she would speak to technical staff of some sort and give me call with feedback that afternoon. Needless to say I never received a call, just the 5'th sms telling me Telkom is still attending to the fault.

Must be hell of a difficult fault this, who knew land lines had become so advanced.... You guys sure I can't help the technicians with checking line attenuation, cable voltages, making sure cable pairs are correctly terminated etc...? I think I still have a Krone tool around somewhere....

Please could someone atleast be assigned to the fault and come out to investigate. Is that to much to ask?