PATHETIC SERVICE

I reported a faulty telephone line on 15/02/206 , was told that it would take 48 hours to be fixed. after 2 days nothing was done so I called again, only to be told that it takes 72 hours, by someone who didnt know how to even speak over the phone , when I asked to be transfered to a manager , I was transferred to another department and then cut off. Called again on 22/02/2016 and held on for 30 mins. Was told that I will get an email confirming that I would not pay for the 2 weeks I didnt have a line, as well as an email confirming this. I was cut off and still waiting for some service. I dont know why you have a call centre if NO ONE has the ability to help you . Absolutely Pathetic