JV
JC V

1 reviews | Active since Jan 2015

05 Feb 2016, 08:35

Pathetic service

I recently got an LTE wifi router on contract with Telkom. So far I have had no help with the setup of it.. with some patience I finally got that sorted out. No one answers the phone at N1 City to assist me so I had to drive through each time.<br> <br> I was promised a certain speed but what I got didn't even come close which makes the whole thing useless to my needs. Don't promise something you cannot deliver. That is a breach of our contract!<br> <br> I have now joined the many other clients that Telkom has who complain on Hellopeter just to get issues sorted out because calling them is futile.<br> <br> I want Telkom to contact me ASAP to sort this issue out or I will terminate this contract.

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Replies (1)
Telkom
Telkom's reply05 Feb 2016, 09:28
Official
Hello JC SuckerPunch,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM197143.

We apologise for any inconvenience caused.

Kind regards
Wesley
Telkom Social Media Team