Pathetic service

On the 22nd of January I app**** online for the LTE Uncapped deal of 599. Every time I phone no one can help me. Since day one when line cut off, I phoned them back to complete my details. On the 29th of Jan, the sales lady phoned me after numerous complaints and said she will sent me the waybill nr on the 1st of feb and will be receiving my goods the 2nd of February. Up until now nothing happened and nothing turned up. Customer support is pathetic because no one can still help me. Numerous emails sent to you guys, your online support escalating the problem every time. Your twitter account also not giving me any results on my product. Got a response that someone could phone me in a few days, but if no reply yet by Friday I must get back into contact with you. I doubt that I will receive a answer or any results by this week. This is very pathetic, and would really express more in words for you what I think of this. Holding the phone for up until a hour and still not getting any answers is also bulls***. Please get into contact with me ASAP!!!!