Pathetic Service

I have been having the same issue with my ADSL for over a year. Every time the wind blows or it rains my adsl goes off. No connection. And every time it happens, which is often, I wait a week for a technician to call. He then marks it as \problem solved\" on Telkom's side. But it has never been solved. Im on the phone with Telkom so often but no-one can tend to my problem. Not even the \"floor manager\" I spoke to today. I homeschool my kids, which means that I am dependent on an internet connection. Do I have to cancel my contract like so many others are doing?"