Pathetic Service

Trying to run a business from home and an ADSL line is VITAL! Since 13th January 2016 I have a speed of 0.2mbps on a 4mbps line.Called on the 13th January twice only to be cut off each time.Then called on the 14th four times (roughly 30 minute wait per call),staff tried to reset the line which worked for a minute before going back down to 0.2mbps.A fault was logged (***), I then called on the 18th January only to be told that I need to wait 7 working days from date of logging fault (really efficient service).A technician finally came through on Saturday 23rd only to tell me that he can't do anything but will come back the next day (Sunday) to fix...... NEVER CAME BACK!! and had the nerve to close the case stating the problem was resolved. Still suffering through trying to run a business I called again on Monday morning 25th January and spoke to one of the call centre managers 'Fiya' who told me there was nothing he could do besides escalating a fault (***) One called today 28th January to ask what the problem was, I told him and that was that. I AM STILL SITTING WITH A 0.2 mbps LINE!!!! What would Telkom like me to do?? Call another 5 times?? wait 7 da