Pathetic service

On the 4th of January 2016, I went to the Vanderbijlpark Branch to request a change from a normal line to a satellite line. they told me it will take 3 days. it is now 21 days later and nothing has happened - ref no: ***A and ***A. I have to vacate the premises that I was renting tomorrow and have no line - by business of 30 years are using this line and - I am not getting any service from anywhere sitting