Pathetic Service

I have been struggling to take out a contract with Telkom. Finally a guy from Telkom's office in Pretoria called me. He's name is Terence, I gave him all my info over the phone last week & he said that I will be receiving my phone today. I made sure I mentioned to him that I am porting a number & that he must call me either Monday or Tuesday. Since speaking to Terence last week I haven't heard anything from him. The Debit order has come off my account last week Friday & now I am left in the dark not knowing what is happening. This is absolutely pathetic after sales service!!! I tried calling 10213 but I can never ever get through. I have screen shots of all my calls to 10213 and they total around 30 calls, I held on for an Hour and still no one picked up. I have the screen shots to prove. I called 081180 and they said they cannot help me, I must call sales. I am already having issues and I haven't even received my phone yet. I will be putting this on Twitter and FACEBOOK cause I cannot believe how pathetic Telkom's service is. I will be posting my screen shots as well...