Pathetic service

App**** for a contract online and received a call from sales consultant, Andile, who explained T&Cs on contract. Friday, 16th August, I received an SMS stating that a debit order for R229 will be deducted within 3 business days as i agreed on debit date to be the 20th of every month. Yesterday, 19 August, I got a notification that a debit order bounced and charged R61 by my bank. I called Telkom and spoke to an agent by the surname Mabaso who told me that I will be liable for the fee charged by my bank and told me that Andile, sales consultant, can only cancel the contract and made Andile call me. Andile called me and i explained my unhappiness regarding the contract and asked for it to be cancelled, requested to speak to a manager who was apparently im a meeting - Purity, the manager, was supposed to call me before 6pm and still received no call back. Today Telkom deducted their R229 and an SMS indicating that my contract was declined due to 'credit vetting' which is not true. I want Telkom to refund my R229 and the R61 unpaid debit order fee. -A letter stating that it was their error debiting the account before the stipulated date. Telkoms service is highly pathetic and would never recommend anyone to them. Their consultants show no professionalism.