Pathetic service

My 74 year old Dad paid R250.00 on his Telkom.account. unfortunately this was a late payment for the yearly rental and the account had already been suspended. This amount had not been allocated to his account and now the account had been closed. I have been trying to since the beginning of June to have it reinstated and have been dealing with Wayne Geswindt who is the team leader and the Telkom call center in Port Elizabeth. He is absolutely useless. He represents the worst in customer service. Never returns emails or telephone calls, can't resolve simple queries and a pathetic example to his subordinates and the same goes for his manager Siya Gunya. I have been phoning almost everyday and spoke to countless reps who all make empty promises but can't resolve my query. I'm beyond disgusted by this "service".

On behalf on my Dad. Trevor