Pathetic service

I have received my Telkom LTE router and sim on Monday 2019/7/29. Contacted 10210 and was advised that the sim activation will take 24 - 48 hours. My call was escalated. On Wednesday 2019/7/31 I was told my order was not completed and first need to be closed and then another 24 - 48 hours, again escalated. On Thursday spoke to Mvuzo Zweswe and he again escalated to team lead Lethuxolo. I had to call about progress at 17H00 the afternoon. I was advised that I will be called back shortly. Guess what? NO CALL. On Friday morning I spoke to Nombuso and she could not find any order for my LTE, but I have allready received the router and sim whahahahaha. Also spoke to Lethuxolo and guess what whahaha he escalated my issue again. Service is pathetic, every call centre agend read from the same system. How can one find your order and the next say an order was never created. To anyone that read this please note. Telkom adds on the Radio says. Get the LTE router, it is just plug in and enter your sim and connect your devices. BULL. Get your device and wait a week or 2 or 3.