Pathetic Service

I laid a formal complaint back in August last year and have called the call centre on 3 occasions wanting to speak to a manager and was promised numerous callbacks even on their Facebook page. Telkom have put me into a contract for longer that what I signed for and told me that they cannot change the date and I'm stuck with it. I called them today again and was hung up on twice then on the 3rd call I was on the call for an hour waiting for a manager then the advisor just ended the call without saying anything. I have been trying to get my complaint resolved for months and now finally getting to the point where I want to go to the Ombudsman as I believe I have tried more than enough for them to resolve my query. They have no formal complaints process and their advisors and managers, both in the call centre and stores, make failed promises and do not keep to their promises to call you back or show any willingness to resolve your issue.