Pathetic service

I doubt that anything i or anyone else for that matter is read or even given attention to on this or any other site.

I live in Welkom and I have a 10Mbps adsl line with telkom and pay my account each and every month but never get the mentioned speed most of the time, the last 2 weeks i've hardly got 1mbps, restarted the router it goes normal for about 10 minutes after which the line goes back to 0.2 0.5 and if i am very lucky 1mbps, logged multiple faults with them and no reply.

I have been a loyal telkom customer for 10 years but i am seriously considering an alternative. Their customer support agents seems clueless and transfers you from one deparment to another and no one can give me a clear answer as to why or for how long the problem will persist. Telkom is quick to suspend people's lines for non payments but are unable to fix their intermittent network problems. Any feedback would be appreciated but i doubt that. From disgruntled telkom customer Tiaan