Pathetic service

My complaint/ Concern is with Telkom's collections department and complaints department.

I'm unable to do an upgrade due to the collections department never updating my account on the main system. My account at the store shows suspended and they not able to do the upgrade. I have sent thru an email ,called customer service. The store also logged a case on Saturday 8 June I also called in and a guy escalated it however nothing is happening. Why should I now wait for 72 hours for my query to be resolved when the update was suppose to happen in early 2018 if not 2017. You guys really don't know how to treat loyal customers.

I hope you respond to this complaint