Pathetic Service

The Telkom tower in the area where I live is currently not operational. No one is able to make use of Telkom Data that has been purchased or loaded for the past 5 - 6 months. Countless calls have been made and faults logged with no resolution. An independent technician was brought in and confirmed that the fault is with the Telkom tower. In my presence, the information was passed on to Telkom. This was in excess of 2 months ago. To date, nothing has been done to remedy the situation. We continue to be billed for Telkom Data but are forced to purchase "All Networks Data" for devices to work. This is the only network that I am aware of that has two typesof data available. The service from customer care is pathetic and no one is willing to assist, we are constantly told that the fault has been escalated or to purchase "All Networks Data". It is an extremely poor reflection of Telkom. The lack of concern for the customer is disgusting.