PATHETIC SERVICE

I requested a line transfer on the 30/04/2019, the agent told me it will take -+7 to 14 working days, after five days I thought I would follow up, the agent then told me I must hang on the transfer takes 7 to 14 days. Again after 10 days, I decided to follow up, this time to my dismay I am told that the order of transfer due to technical issues. I was totally frustrated as I need my wifi connected, after about 5min of conversation with the agent we came to the conclusion that our line cannot be transferred as our new address has fibre and it is not Telkom fibre ,the agent then promised me that the "BACK OFFICE "will call me within 24hours ,I received a call 48 hours later, where the agent concluded Telkom cannot provide me with my existing contract service and I would have to cancel my contract . I am still waiting for feedback regarding the penalties and moving the account to fibre. In the interim I have received a cancellation letter, I am waiting for calls to confirm if the fibre can be installed . Telkom's service levels is beyond pathetic.