Pathetic Service

Hi, I contacted Telkom on the 10 May 2019 requesting for Bureau Update to be sent to all Trans Unions and I requested for Paid-up letter to be sent to my email address. The first agent that I spoke to that day was Ntombizonke who told me her Manager Sinentlantla Thabethe will contact me regarding the Bureau Update, which I find it very strange that the Manager is the person who sends the Bureau Update requests to Trans Unions instead of Backoffice Department. Agent Ntombizonke promised me that a Paid-up letter to sent to my email address and turnaround time its 48hrs, and the Bureau update will be sent to Trans Union by her Manager . I wanted for a week for a call from Telkom Customer Service Call Centre Manager Sinentlantla Thabethe to contact me as per agent Ntombizonke advise that I'll receive a call and the 4hrs turnaround time I suppose to receive Paid-up Letter on email was long overdue.. I called Telkom Customer Service Call Centre yesterday 20 May 2019 and spoke to agent Thando Nofemele who told me that the was no request logged for Paid-up Letter & for Bureau Update request by previous agent Ntombizonke. Agent Thando advise to long another request for Paid-up Letter which will take 48hrs, then placed me on hold for long time and came back to my call to tell me that the Paid-up Letter will take 7working days, I told her it cannot take that long for Paid-up Letter to be sent to my email address especially when I requested for it to be sent about a week ago and one of their agent didn't do her job. I requested to speak to Team Leader she placed me on hold and came back said Team Leader is busy on another escalation he will call me back, agent Thando took all my details and contact number and promise her TL Bonke Cojwa will call me I asked what time will I receive the call she was not sure but assured me it will be same day which was yesterday, I ask agent to provide me with complains department email address she didn't know the email address which is very poor service for one of your agents unable to provide information where customers can communicate with Telkom Call Centre.. Team Leader Bonke Conjwa did not call me till now. I am very disappoint with Telkom service its so pathetic and very poor. All am requesting for its for Paid-up Letter and Bureau Update to be sent to Trans Union as my contract with you its complete in 2017. Your agents service is very poor and pathetic. I want Paid-up Letter to be sent to my email address before the end of the day, and I want Bureau update to be sent to all Trans Unions today. Contact me on **********