Pathetic service

Extremely disappointed with the service rendered by Telkom.

On the 26th April 2019 (reference no. 914143) call was logged to report a fallen telephone pole in our premises. The constant had advised that it would take 21 days for the matter to be dealt with.

On the 29th of April (reference no. 77850) we had called through to follow up on the progress and the consultant had advised that a technician was assigned to the casr and the matter will be addressed in the 21 days as stated previously.

I had called in today on 3 occasions. On one occasion, the consultant was rude and put the phone down on me. Telkom does not understand the seriousness of this matter. There are loose cables and the pole is an obstruction to the residents. Should any individual be harmed in this situation, who is to be held responsible?

The reference number given today was ********** 2. The consultant had advised me that there was no time frame for the matter to be addressed. How is it that numerous Telkom staff individuals are providing different time frames? Surely this matter is deemed urgent? I had asked the consultant to follow through by listening to the call placed on the 26th and 29th of April 2019. He advised that this was a lengthy matter. I asked to speak to his manager however, he had advised me that the manager had just 'stepped downstairs'. I had waited to speak to the manager however, he was not available. The consultant had advised me that his manager would contact me as there was no way of me actually getting any of his contact information... Not even an email address.

Here again, we are exposed to living in a condition that is hazardous and Telkom does not see the urgency of the matter.

I am extremely disappointed with the service of telkom.

My contact information is ********** 309, ********** 701