Pathetic Service

I requested for my adsl line to be transferred to my new address on the 30th April. The consultant logged the wrong enquiry requesting an upgrade of line....why....only he knows To date I am still struggling to get any answers from Telkom....they promise to escalate and call me back....yet every day I have to call them. Only to be told the same story...and there is never a manager available to take your call !!!The agent must log an enquiry for the manager to call you and this never happens!!!! They are quick to assist new customers....but cannot service their existing customers....Their service is pathetic and I would not advise anybody take a product with them