Pathetic Service

Took out a Telkom mobile deal in Nov 17, the service has been pathetic. The have my banking details and I signed for them to debit my account on a monthly basis for the subscription, however they cannot seem to get it right. They fail to debit my account on the stipulated date and they randomly debit my account for amounts which make no sense. Further to this, they continuously send me messages stating that my account is in arrears. I have to call the call center every month without fail, only to be told that they will refer my query to the accounts department who will get back to me, to date no one has called me. This morning, they have the audacity to suspend my account and when I call them, I am once again told that someone from the accounts department will contact me. This is incompetence at its height, it seems no-one knows how to handle your accounts and you clearly do not value customers. This is the first & last time that I will use Telkom!!