Pathetic service

Good morning Mr. Bheki Ndlovu

I trust this email finds you in great health.

I would be very grateful if you can have this account, investigated and authorize our refund. Telkom Account no : ********** 10002, landline ********** 617.

I have been struggling for at least two years to have a cellphone line ********** 029 to be cancelled. This was a special product offer from Telkom about 6 years ago where clients could have a cellphone linked to their landline. We took out the contract cellphone as a 16th birthday gift for our son who turned 21 this year.

I have tried many avenues. Calls to billing and I have been transferred from pillar to post. I visited your then Telkom wslk in centre at N1 City, they could not resolve, put me on their phone to people who could not assist either. I have sent emails, have been advised to cancel online which I did recently via FB messenger. I downloaded the APP where I logged a cancellation. I had various people on that messenger responding BUT SADLY NO ACCOUNTABILITY, RESPONSIBILITY OR RESOLUTION.

I have a R400 debit order which is debited from my personal account. My husband a Telkom employee gets monthly rebate. Our account is currently suspended and we have a huge bill due to unnecessary accumulation of fees and reconnection fees even on that cellphone line.

Needless to say I am beyond frustration. I feel like I'm trying to fight a losing battle. I have lost faith in Telkom as a service provider. Had many promises to resolve, none till this moment. How sad.

Kind regards Sonia Smith