Pathetic service

My debit order came back ‘unpaid’. So they charged R202 ekstra for it, which is ALOT higher than normal. I went to the Brooklyn Mall branch, they phoned the Accountdept. After waiting for 15-20 minutes, someone actually answered the phone. I explained the problem and he said they will ‘escalate’ the matter. Sooooo after waiting for two and a half weeks, needless to say , NOTHING has been done and and they still billed me in anycase. PATHETIC PATHETIC PATHETIC service! Their prices might be competitive, but their service is the worst! Even the Government gives better service! This is my last contract with them!!