Pathetic Service

On Tuesday morning when I woke before going to work I realize that my wifi was off. I came to the conclusion that my services was interrupted. I did an online chat and ask the lady why but couldn't answer as my payments are up to date. I went to the telkom store to follow up and they couldn't find anything wrong with my account. So my question is why do you Telkom inconvenient us as a paying customer. I still didn't receive any communication from you or to tell me what's going on. I promise you if my internet is not on by tomorrow I won't pay you.